How It Works

IIMMPACT's AI Customer Support lets you handle dispute resolution and refund requests directly from your app. By integrating our API, your end-users can report issues and request refunds — and our system resolves most cases in under 10 minutes through a combination of AI and human support.

Support Process

1. Issue Initiation (via API) — End-users report issues or request refunds through your app (e.g., a "Report Issue" or "Refund" button). This triggers an API call to IIMMPACT with the transaction details.

2. Automated Logging & Notifications — The system logs the case and sends an email acknowledgement to the end-user. Your designated team members are CC'd for transparency.

3. AI-Driven Analysis & Resolution — Our AI engine analyzes the case. Most common inquiries and straightforward disputes are resolved automatically, often in under 10 minutes.

4. Human Escalation — Issues requiring human judgment (such as complex disputes or direct biller interactions) are escalated to our support specialists.

Example: Payment Dispute

Example: Request Refund

Example: AI Bot — Biller Interaction

This recording demonstrates IIMMPACT's AI Bot (Tommy) calling a utility biller's human agent (Adeline) to resolve a dispute.

Listen to the recording